I'm sorry to learn about the damage to the sofa that you purchased from us last month. Our driver has determined that the damage occurred in shipment (most likely from the manufacturer's warehouse to our store).
I've ordered an exact replacement from the factory, and I've been told that it will take four to six weeks to get here. I'll call you as soon as it arrives, and we will arrange a convenient time for delivery.
I am very sorry for the inconvenience this has caused you. I'll be in touch very soon.
